Center Operations Manager
USO
full-time
Posted on:
Location Type: Office
Location: Iwakuni • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use
- Lead the planning, quality, and delivery of programs on and off of U.S. military installations
- Deliver services, equipment and events within budget limits
- Identify and implement operational and program improvements that achieve USO standards of excellence
- Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events
- Review program and service needs
- Research and recommend new programs and services based on research
- Implement and oversee suggested and/or required changes
- Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition
- Develop, improve and maintain working relationships with USO vendors and local contractors
- Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities, and the Emergency Preparedness Plan (EPP)
- Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets
- Conduct employee accountability checks
- Perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions
- Operates within budgetary guidelines
- Manage cash on hand and maintain inventory of supplies and assets
- Prepare, review and present reports, including financial, operational and statistical reports
- Communicate to internal and external parties, Center operations, programs, and activities
- Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels
- Develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives
Requirements
- High School Diploma or equivalent
- Bachelor's Degree preferred
- 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity
- Relevant experience in a non-profit, military, multicultural and/or global organization preferred
- Demonstrated ability to lead high-performing teams
- Proficiency using computers and electronics equipment
- Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
- General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms
- Experience with Digital Cheetah preferred
- Fluency in English
- Ability to speak, read and write in the language of the host country at the native level preferred
- Strong interpersonal, customer service and problem-solving skills
- Ability to handle confidential information with tact and poise
Benefits
- generous paid time off
- including volunteer days
- military leave
- remarkable 401k match
- comprehensive benefits
- opportunities for training and education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementbusiness operationsfinancial managementprogram developmentbudgetingreport preparationvolunteer managementcustomer serviceproblem-solvingsupervisory experience
Soft skills
leadershipinterpersonal skillscommunicationteam managementmentoringtactpoiserelationship buildingcustomer serviceadaptability
Certifications
High School DiplomaBachelor's Degree