Technical Success Manager
Ushur
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Act as the primary post-sales point of contact for assigned enterprise accounts.
- Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
- Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
- Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
- Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
- Lead POCs, pilots, and solution delivery for strategic customers.
- Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
- Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
- Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
- Monitor key success metrics and proactively recommend strategies to maximize ROI.
- Drive adoption of new AI-powered product features and coach customer teams on best practices.
- Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
- Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
- Enable customer teams to self-serve through training, documentation, and workshops.
- Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
- Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
Requirements
- 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
- 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
- Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
- Proven ability to work directly with VP and C-level executives across both business and IT.
- Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.
- Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect (preferred).
- Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions (preferred).
- Familiarity with cloud-native architectures, API integrations, and enterprise data models (preferred).
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
workflow automationAI-powered SaaS solutionstechnical implementationAPI integrationscloud-native architecturesno-code solutionslow-code solutionsenterprise data modelssolution deliverycustomer journey mapping
Soft Skills
relationship buildingcustomer advocacycollaborationcommunicationstrategic thinkingproblem-solvinginfluencingco-creationtrainingleadership