Uservoice

Enterprise Billing & Collections Operations Specialist

Uservoice

part-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Collections Operations: Build and run a structured collections process — escalation sequences, outreach cadences, ownership assignment, and clear criteria for agency handoff.
  • Work through aged receivables that have been sitting without ownership and make meaningful progress.
  • Payment Modernization: Lead the transition of eligible customers from net-30/60 invoice terms to monthly auto-charge via Stripe, managing customer communication and contractual exceptions along the way.
  • Billing Hygiene: Establish the ongoing practices that prevent future AR problems: accurate invoicing, standardized payment terms, clear ownership, and proactive alerting when something goes wrong.
  • Systems Operations: Own the workflows across our billing and finance stack — Stripe for payment processing, HubSpot for customer and deal tracking, Xero for accounting — and flag when the data doesn't add up.
  • Cash Flow Visibility: As AR stabilizes, help establish the reporting that supports reliable cash flow forecasting for leadership.

Requirements

  • 5+ years in AR, billing operations, or collections within a B2B SaaS or subscription business
  • You've run collections processes before — written escalation sequences, managed agency handoffs, and owned AR outcomes directly
  • Hands-on experience with Stripe, HubSpot, and Xero (or comparable accounting platform)
  • You've helped transition customers from manual invoicing to automated payment collection
  • Executor mindset: you assess, plan, communicate, and get to work without waiting for perfect conditions
  • Comfortable operating in a company mid-transition where not everything has a clear owner yet
Benefits
  • Fully remote, open to candidates anywhere in the United States or Canada
  • Direct access to leadership and real ownership over how this function is built
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections processescalation sequencespayment processingautomated payment collectioninvoicingaccountingcash flow forecastingAR managementbilling operationscustomer communication
Soft Skills
executor mindsetplanningcommunicationproblem-solvingownershipadaptabilityproactive alertingleadershiporganizational skillscollaboration