Enterprise Billing & Collections Operations Specialist

Uservoice

Enterprise Billing & Collections Operations Specialist at UserVoice focusing on AR and payment modernization. Engaging with a small, high-trust team during company transition for long-term growth.

Posted 4/13/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collections Operations: Build and run a structured collections process — escalation sequences, outreach cadences, ownership assignment, and clear criteria for agency handoff.
Work through aged receivables that have been sitting without ownership and make meaningful progress.
Payment Modernization: Lead the transition of eligible customers from net-30/60 invoice terms to monthly auto-charge via Stripe, managing customer communication and contractual exceptions along the way.
Billing Hygiene: Establish the ongoing practices that prevent future AR problems: accurate invoicing, standardized payment terms, clear ownership, and proactive alerting when something goes wrong.
Systems Operations: Own the workflows across our billing and finance stack — Stripe for payment processing, HubSpot for customer and deal tracking, Xero for accounting — and flag when the data doesn't add up.
Cash Flow Visibility: As AR stabilizes, help establish the reporting that supports reliable cash flow forecasting for leadership.

Requirements

What you’ll need

5+ years in AR, billing operations, or collections within a B2B SaaS or subscription business
You've run collections processes before — written escalation sequences, managed agency handoffs, and owned AR outcomes directly
Hands-on experience with Stripe, HubSpot, and Xero (or comparable accounting platform)
You've helped transition customers from manual invoicing to automated payment collection
Executor mindset: you assess, plan, communicate, and get to work without waiting for perfect conditions
Comfortable operating in a company mid-transition where not everything has a clear owner yet

Benefits

Comp & perks

Fully remote, open to candidates anywhere in the United States or Canada
Direct access to leadership and real ownership over how this function is built
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections processescalation sequencespayment processingautomated payment collectioninvoicingaccountingcash flow forecastingAR managementbilling operationscustomer communication

Soft Skills

executor mindsetplanningcommunicationproblem-solvingownershipadaptabilityproactive alertingleadershiporganizational skillscollaboration