UserTesting

Senior Director, Operations, Infrastructure – Developer Experience

UserTesting

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Senior

Tech Stack

AWSCloudDistributed SystemsKubernetesTerraform

About the role

  • Drive the strategy, design, and operations of UserTesting’s cloud infrastructure (primarily AWS), ensuring scalability, security, performance, and cost efficiency
  • Oversee CI/CD pipeline strategy and execution, defining best practices for build, release, and deployment automation to maximize engineering productivity and platform reliability
  • Champion the internal developer journey by building intuitive tools, streamlined workflows, and efficient platforms that enable teams to deliver high-quality software quickly and consistently
  • Define and enforce SLAs, monitoring, observability, and incident management processes to ensure platform resilience and reliability
  • Partner with engineering, security, and product leadership to align infrastructure and operations with strategic priorities, compliance needs, and business objectives
  • Lead, mentor, and grow a high-performing team of infrastructure and DevOps engineers, fostering a culture of technical rigor, collaboration, and innovation
  • Stay at the forefront of cloud, DevOps, and platform engineering practices to evolve systems and ensure UserTesting remains competitive and future-ready

Requirements

  • 12+ years in software engineering, infrastructure, or operations, including 5+ in senior leadership
  • Deep AWS expertise (networking, compute, storage, security, observability, cost)
  • Strong background in distributed systems, containers (Kubernetes, ECS), and IaC (Terraform, CloudFormation)
  • Proven ability to scale infra/ops teams and design CI/CD pipelines in SaaS environments
  • Experience managing enterprise vendors (e.g., AWS, Datadog)
  • Knowledge of governance, compliance, and cloud security best practices
  • Excellent communication skills; able to link technical work to business goals
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWSCI/CDKubernetesECSTerraformCloudFormationdistributed systemsobservabilitycost efficiencyincident management
Soft skills
communicationleadershipmentoringcollaborationinnovationstrategic alignmenttechnical rigorteam buildingproblem-solvingworkflow optimization