Head of Internal AI

UserTesting

Head of Internal AI Strategy & Operations at UserTesting prioritizing and scaling AI initiatives across the business. Partnering with teams to embed AI in decision-making and operations.

Posted 4/15/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and evolve UserTesting’s internal AI strategy, aligned to company priorities and long-term growth
Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs
Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council
Define and enforce standards for how AI tools are evaluated, deployed, and scaled—reducing duplication and enabling consistent adoption
Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed)
Translate AI capabilities into real operating model changes, including workflows, roles, and processes
Manage enterprise AI investment and allocate resources across tools, partners, and internal development
Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist
Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress

Requirements

What you’ll need

5+ years of experience in enterprise strategy, operations, transformation, product operations, or technical program leadership
Proven ability to lead cross-functional initiatives and manage complex portfolios at scale
Strong program management and governance skills, with a focus on execution and outcomes
Experience influencing senior leaders and driving alignment across functions
Solid understanding of AI technologies (e.g., LLMs, automation, agent-based systems) and their business applications
Demonstrated ability to move from experimentation to scaled adoption, translating pilots into sustainable solutions with measurable ROI
Strong understanding of SaaS business models, including GTM strategy, ARR, and product development cycles
Experience operating in highly cross-functional or federated environments where ownership is distributed
Comfortable working in fast-moving, ambiguous environments and driving change across an organization
Ability to travel up to 10%

Benefits

Comp & perks

Accommodations for inclusive and accessible experiences for all candidates
Equal Opportunity Employer
Diverse perspectives drive innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI strategyAI governanceprogram managementportfolio managementAI technologiesSaaS business modelsGTM strategyautomationagent-based systemsmeasurable ROI

Soft Skills

cross-functional leadershipinfluencing senior leadersexecution focusdriving alignmentchange managementcommunicationproblem-solvingorganizational skillsadaptabilityteam leadership