UserTesting

Head of Internal AI

UserTesting

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Lead

About the role

  • Define and evolve UserTesting’s internal AI strategy, aligned to company priorities and long-term growth
  • Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs
  • Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council
  • Define and enforce standards for how AI tools are evaluated, deployed, and scaled—reducing duplication and enabling consistent adoption
  • Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed)
  • Translate AI capabilities into real operating model changes, including workflows, roles, and processes
  • Manage enterprise AI investment and allocate resources across tools, partners, and internal development
  • Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist
  • Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress

Requirements

  • 5+ years of experience in enterprise strategy, operations, transformation, product operations, or technical program leadership
  • Proven ability to lead cross-functional initiatives and manage complex portfolios at scale
  • Strong program management and governance skills, with a focus on execution and outcomes
  • Experience influencing senior leaders and driving alignment across functions
  • Solid understanding of AI technologies (e.g., LLMs, automation, agent-based systems) and their business applications
  • Demonstrated ability to move from experimentation to scaled adoption, translating pilots into sustainable solutions with measurable ROI
  • Strong understanding of SaaS business models, including GTM strategy, ARR, and product development cycles
  • Experience operating in highly cross-functional or federated environments where ownership is distributed
  • Comfortable working in fast-moving, ambiguous environments and driving change across an organization
  • Ability to travel up to 10%
Benefits
  • Accommodations for inclusive and accessible experiences for all candidates
  • Equal Opportunity Employer
  • Diverse perspectives drive innovation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI strategyAI governanceprogram managementportfolio managementAI technologiesSaaS business modelsGTM strategyautomationagent-based systemsmeasurable ROI
Soft Skills
cross-functional leadershipinfluencing senior leadersexecution focusdriving alignmentchange managementcommunicationproblem-solvingorganizational skillsadaptabilityteam leadership