UserTesting

Inside Sales Representative

UserTesting

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Own a quota and manage a defined book of business within the Corporate or Enterprise Expand segment.
  • Drive renewal and growth opportunities across a portfolio of existing customers.
  • Identify new buying centers through a high-volume, tele-inside sales motion.
  • Collaborate cross-functionally to ensure customers see continued value from UserTesting platform.
  • Own the full renewal cycle — from early engagement and value validation through negotiation, close, and on-time signature.
  • Meet and exceed quarterly and annual quota through a combination of expansion and upsell opportunities.
  • Develop proposals that demonstrate ROI and justify expanded platform adoption.
  • Partner with internal teams (Deal Desk, Finance, Legal, and Revenue Operations) to ensure smooth deal execution.
  • Engage regularly with customers to uncover new opportunities, drive adoption, and secure renewals.

Requirements

  • 2–4 years of B2B SaaS sales or account-management experience with a record of exceeding targets.
  • Proven ability to manage a large book of business while balancing retention and growth objectives.
  • Strong pipeline generation and qualification skills—you’re confident owning every stage of the sales process.
  • Experience leading renewals, driving customer retention strategies, and managing a high-volume book of business.
  • Familiarity with MEDDPICC, Salesforce, and Gong.
  • Excellent communication, presentation, and negotiation skills.
  • High drive, organizational discipline, and a passion for customer success in a fast-paced, high-growth environment.
  • Collaborative mindset, but comfortable being fully accountable for your own territory and quota.
Benefits
  • UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.
  • We welcome people of different backgrounds, experiences, abilities and perspectives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaS salesaccount managementpipeline generationqualification skillsrenewals managementcustomer retention strategiesproposal developmentnegotiation
Soft skills
communicationpresentationnegotiation skillsorganizational disciplinecustomer successcollaborative mindsethigh driveaccountability