Customer Support

• Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations
• Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes
• Answer customer inquiries using your deep product knowledge
• Explain behaviors clearly and recommend best practices
• Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution
• Contribute to documentation and offer suggestions for process improvements

Customer Experience Manager

Customer Care Representative

Customer Service Representative, Latin America

Customer Support Specialist

Operations Support Specialist

Senior Agent, Customer Service, Spanish Speaker