Customer Experience Manager
Userpilot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇯🇴 Jordan
Visit company websiteJob Level
Junior
About the role
- Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
- Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes.
- Answer customer inquiries using your deep product knowledge.
- Explain behaviors clearly and recommend best practices.
- Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
- Contribute to documentation and offer suggestions for process improvements.
Requirements
- A minimum of 1 year of experience as a Technical Support Engineer
- A degree in Computer Science, Information Technology, or similar technical disciplines
- Excellent English speaking, writing, and reading comprehension
- Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems
- Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools)
- Ability to demonstrate empathy, clear communication, and strong ownership.
Benefits
- Competitive base salary and attractive performance bonuses
- Training opportunities, participation in industry events, and conferences
- Excellent opportunities for career progression
- Dynamic work environment
- Time-Off: 15 PTOs
- Winter Break
- Local Public holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical SupportHTMLCSSJavaScriptHTTPRESTJSONWeb DevToolsclient-side applicationsclient-server concepts
Soft skills
communicationempathycritical thinkingcreative thinkingownershipproblem-solvingadaptabilitycustomer servicedocumentationprocess improvement