Welcome Team Manager
KatKin
Switching
Salary
💰 $1,110 - $1,500 per month
Job Level
Junior
About the role
- Review and assess recorded UX test sessions for audio, video, and content quality.
- Verify that testers follow project instructions and complete assigned tasks.
- Approve or reject videos based on established QA criteria, ensuring only high-quality sessions are delivered to clients.
- Provide clear feedback to internal teams regarding recurring quality issues or tester performance trends.
- Collaborate with Operations, Project Management, and Support teams to ensure smooth delivery of client projects.
- Document and maintain QA standards, guidelines, and best practices.
- Contribute to the continuous improvement of QA workflows and processes.
- Other responsibilities as determined by the Operations Director and Support Lead.
Requirements
- At least 1 year of experience in a QA, content moderation, project coordination, or customer-facing role.
- Strong attention to detail and ability to spot inconsistencies in audio/video quality and task execution.
- Excellent problem-solving skills and adaptability in a fast-paced environment.
- Proficiency in Google Suite (Google Sheets, Google Docs, etc.).
- Familiarity with video review, annotation, or QA tools is a plus.
- Native or bilingual English language skills.
- Exceptional verbal and written communication skills.
- Emotional resilience when working with repetitive content and tight deadlines.
- Desirable character traits: proactive, detail-oriented, curious, flexible, and collaborative.
- Familiarity with usability and user experience testing tools is a plus.
- Interest in “startup/scaleup” environments (growth phase that demands extraordinary commitment and enables very fast professional growth).
