Pre-Sales Engineer
Coates Group
AWSAzureCloud
CCaaS Solutions Architect
USAN, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWS
About the role
- Heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services
- Responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions
- Building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects
- Evangelize USAN’s portfolio of contact center customer engagement solutions and professional services
- Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures
- Create compelling demos and deliver to customers and prospects
- Demonstrate AWS and USAN products/assets within the Amazon eco-system
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
- Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team
- Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions
- Own the technical relationship with the customer and operate as their trusted advisor
- Create and capture best practices, technical content and new reference architectures
- Help maintain and update lead management, pipeline & forecasting in HubSpot
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions
Requirements
- 2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect
- 2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- Proven ability to present value proposition of the solution
- S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
- Excellent presentation, customer engagement, and listening skills
- Highly technical and analytical thinker
- Curious and fast learner
- Proven ability to influence others and lead customer engagements (preferred)
- Broad knowledge of the CCaaS market including: (NICE InContact, Genesys, Five9’s, Avaya, etc.) (preferred)
- Team player with passion to succeed and drive the company forward
- AWS Certified Solutions Architect – Associate Certification or experience architecting solutions built on AWS (preferred)
- Experience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc. (preferred)
- Demonstrated ability to adapt to new technologies and learn quickly
Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CCaaS solutionsAmazon ConnectAWS servicesContact LensLexComprehendTranscribeQuick Sighttechnical salessolution engineering
Soft skills
presentation skillscustomer engagementlistening skillsanalytical thinkerinfluence otherslead customer engagementsteam playercuriousfast learnerpassion to succeed
Certifications
AWS Certified Solutions Architect – Associate
