CX Solutions Architect

USAN, Inc.

CX Solutions Architect at USAN responsible for customer engagement and technical architecture using Amazon Connect. Driving customer projects and showcasing USAN's SaaS offerings in CCaaS.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases
Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
Demonstrate the value of USAN as a CXaaS consulting partner
Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team
Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Own the technical relationship with the customer and operate as their trusted advisor; the best interests of the customer will shape the guidance you provide
Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Help maintain and update lead management, pipeline & forecasting in HubSpot
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Requirements

What you’ll need

2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect
2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience.
Proven ability to present value proposition of the solution
B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Excellent presentation, customer engagement, and listening skills.
The right person will be highly technical and analytical thinker, possess several years of CCaaS experience
Curious and fast learner

Benefits

Comp & perks

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CCaaSAWSAmazon Connecttechnical salessolution engineeringrequirements gatheringproposal creationarchitectural discussionscloud deploymentanalytical thinking

Soft Skills

customer engagementpresentation skillslistening skillscuriosityfast learnertrusted advisorcommunicationcollaborationproblem-solvingleadership

Certifications

B.S. in Computer ScienceB.S. in MathematicsB.S. in Engineering