Director, Executive Operational Planning – Communications and Public Affairs

USAA

Director leading operational planning and team management within Communications and Public Affairs at USAA. Overseeing executive communication efforts and strategic alignment for business objectives.

Posted 7/20/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project and program management capabilities, with a focus on supporting senior executives and managing executive-level communications. Proven ability to build relationships, lead teams, and ensure adherence to corporate governance requirements in a fast-paced environment.

Highest-signal resume keywords

Project Management ExperienceExecutive Level CommunicationsTeam LeadershipStakeholder EngagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementCorporate Event PlanningProcess DocumentationGovernance Compliance

Soft Skills

Influencing SkillsCollaborationCommunicationAdaptabilityProblem Solving

Tools & Technologies

Microsoft Office SuiteWordExcelPowerPoint

Industry Keywords

C-Suite EngagementExecutive LeadershipOrganizational DevelopmentBusiness PrioritiesLogistical Coordination

About the role

Key responsibilities & impact

Responsible for the coordination of EMG, ELT, CEO, and BoD driven requirements.
Supports the development of materials for the Board of Directors by working with key stakeholders including CEO Office, Executive Leadership Team, and/or Function or Line of Business Chief of Staff Team.
Establishes protocols for communicating development, operations and organizational development work that enhances flow of information across all levels of the organization.
Builds strong relationships with the Function or Line of Business Leadership, Chief of Staff to the CEO, Executive Leadership Team and various stakeholders to enhance execution and delivery on a variety of business priorities.
Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or ELT member.
Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
3 years of direct team lead or management experience.
Demonstrated ability to influence, interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.
Ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture and leads teams to through ambiguity.
Demonstrated capability to influence and navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.
Experience ensuring processes are in adherence to corporate governance requirements.
Knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education