Insurance

• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Also, maintain respective trailing documents for all states.
• Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
• Maintain required Property & Casualty license and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Insurance Professional – Sales and Service

Senior Manager, Insurance Product Analysis

Bilingual Inbound Sales Insurance Agent, Personal Lines

Inbound Sales Center Insurance Agent, Personal Lines

Claims Specialist – Construction Defect

Insurance Career Advisor