Senior Control Management
Wells Fargo
PythonSQLTableau
Claims Litigation Manager – Auto
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Florida, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $85,040 - $162,550 per year
Job Level
Mid-LevelSenior
About the role
- Manage moderately complex litigation arising out of the auto contract in compliance with state laws and regulations
- Create strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel
- Accountable for delivering best in class member service through setting expectations, proactive communications, advice and empathy
- Document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- Represent USAA at mediations, case conferences, and/or trials
- Review, audit, and approve legal fees and expenses
- Partner with law firm vendors to facilitate timely lawsuit resolution
- Recognize and solve routine and intermediate issues arising out of legal case management
- Interact with membership, attorneys and management to advise on moderately complex litigation
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years work experience handling liability and first party claims or progressive experience in litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Demonstrated negotiation and customer service skills
- Knowledge of P&C policies state laws
- Knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
litigation managementnegotiationclaims handlinglegal strategysettlement evaluationtrial representationrisk managementinvestigationaudit of legal feescustomer service
Soft skills
communicationcollaborationempathyproblem-solvingstrategic thinkingcustomer contactaccountabilityproactive communicationadvisory skillsinterpersonal skills
Certifications
Bachelor's degreeclaims adjusters license
