AVP, Program / Project Management – Life Company

USAA

AVP of Program / Project Management overseeing operations at USAA's Life Company. Leading cross-functional teams and strategic initiatives within a large financial organization.

Posted 6/25/2026full-timeSan Antonio • North Carolina, Texas • 🇺🇸 United StatesLead💰 $169,880 - $305,780 per yearWebsite

About the role

Key responsibilities & impact

Accountable for leading the organizational integration of Program / Project processes / methodologies to ensure complex, area-specific, or Enterprise-wide initiatives are in alignment with the strategic vision
Provides thought leadership to develop and enhance enterprise program and project management methods, tools, and templates to deliver better client and employee experience
Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors
Maintains awareness of current industry best practices and trends, and risk, legal, and regulatory changes in Financial Services and technical fields to provide effective consultation for business requests and project/program structuring activities
Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts
Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution
Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance
Establishes key metrics to measure success and influence internal project/program methodologies and approaches
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and / or experience
10 years of progressive experience in program / project management leadership, process improvement and/or consulting for large strategic efforts
6 years of people leadership experience in building, managing and/or developing high-performing teams
Extensive experience in successfully managing complex strategic program/project through the project lifecycle, from conception through rollout and on-going support in a large or medium size organization, preferably a financial institution
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals
Executive-level understanding and experience with strategic-level change management
Executive-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment
Executive-level experience with systems design and development from business requirements analysis through to day-to-day management
Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies
Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks
Comprehensive understanding of USAA's change methodology or commensurate industry change methodology.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementprocess improvementchange managementrisk managementWaterfall methodologyAgile methodologysystems designbusiness requirements analysisstrategic decision making

Soft Skills

leadershiprelationship buildinginfluencing decisionscollaborationproblem solvingstrategic thinkingcommunicationconsultationoperational planningmetrics establishment