Customer Service Claims Representative, Unlicensed

USAA

Customer Service Claims Representative managing auto and property claims for USAA members in a fast-paced contact center environment. Engaging and empathetic support with strong focus on member communication.

Posted 6/25/2026full-timeTampa • Florida • 🇺🇸 United StatesJunior💰 $43,750 - $44,750 per yearWebsite

About the role

Key responsibilities & impact

Documents First Notice of Loss by obtaining relevant information for effective claim investigation
Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling
Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented
Effectively resolves status inquiries and, when necessary, routes to handling adjuster
Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
Applies strong time management skills by closely adhering to assigned work schedule
Applies strong call management skills by assisting members within a timely manner and limiting non-productive time
Embraces continuous improvement and development through coaching and collaboration with manager and team members
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
May assign or initiate emergency services when required on specific claims
May be assigned CAT deployment travel with minimal notice during designated CATs
Works various types of claims loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or GED
Up to 1 year of customer service or military experience
Active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically
Ability to prioritize and multi-task, including navigating through multiple business applications
Interpersonal skills and ability to collaborate effectively in a fast-paced team environment
Successful completion of a job-related assessment may be required
May require acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts as required by work assignment

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

active listeningverbal communicationwritten communicationtime managementcall managementinterpersonal skillscollaborationprioritizationmulti-taskingcustomer service

Certifications

High School DiplomaGEDinsurance adjuster license