Underwriting Strategy and Capabilities Director

USAA

UW Strategy and Capabilities Director leading technology changes for underwriting at USAA. Developing and launching innovative products for the military community across diverse markets.

Posted 6/25/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines.
Our Underwriting Strategy and Capabilities team serves as the engine room for technological change for our personal lines of business.
Leading tech-savvy teams to design modular, cross-product solutions.
Managing the execution flow and multimillion dollar IT budget of our portfolio.
Architecting our long-term strategic roadmaps.
Accountable for developing new products and overseeing and managing the launch and maturation of new products into target strategic markets.
Acting as a cross functional expert providing expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
Responsible for the development of digital first products supporting the needs and risks of USAA Members.
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.).
Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Conducting complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Extensive experience in developing, deploying and supporting product and/or integrated suite of products.
Experience working through agile product development process, managing multiple products simultaneously.
Knowledge and application of Product Development Life Cycle (PDLC).
Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.
Navigates through ambiguous contexts with confidence.
Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

predictive modelsdata integrationautomated decision enginesproduct developmentagile product developmentProduct Development Life Cycle (PDLC)complex analysisqualitative researchquantitative researchhypothesis testing

Soft Skills

creative problem solvernavigates ambiguityteam leadershipcross-functional expertisestrategic thinkingcommunicationorganizational skillsanalytical thinkingcollaborationadaptability