IT Director – Policy Modernization Technology

USAA

IT Director responsible for technical milestones in Policy Modernization team at USAA. Leading engineering teams, overseeing critical systems, and managing technology strategies for P&C applications.

Posted 6/19/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudGuidewireKafka

About the role

Key responsibilities & impact

Lead and develop a high-performing engineering team responsible for production ownership and delivery across a portfolio of Policy Modernization applications, including Guidewire xCenter integrations, Core Customer data platforms, partner-facing systems, and shared P&C engineering utilities.
Ensure operational stability and availability of critical P&C technology systems by applying strong change and incident management practices.
Develop and maintain metrics (KPIs, SLAs, KRIs) that reflect the health, pace, and quality of technology delivery for assigned capabilities.
Create and execute a multi-year technology strategy for the assigned portfolio, with clear milestones, deliverables, and realization targets.
Build trusted relationships with IT and business leaders across the P&C organization by understanding business needs, acting as a strategic advisor, and ensuring cost-effective delivery.
Communicate complex technical decisions clearly to both technical and non-technical audiences, including senior and executive leaders.
Oversee departmental budgets, forecasts, vendor relationships, service agreements, and distributed team resources.
Identify and manage technology risks in accordance with enterprise risk and compliance policies.
Stay current on industry trends in cloud, integration, and P&C insurance technology to ensure the team's environment can evolve at pace with the business.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8+ years of experience in technology functions in software engineering, application development, or infrastructure
3+ years of direct leadership or management experience leading IT professionals
Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager)
Experience with event-driven architecture and Kafka messaging
Experience with AWS Platform (EKS and Lambda-based applications)
Demonstrated ability to manage a broad portfolio of production applications in a complex enterprise environment
Experience overseeing the full technology lifecycle — requirements, design, build, test, deploy, and support
Strong financial acumen: budgeting, forecasting, and cost benefit analysis
Proven ability to explain complex technical decisions to technical and non-technical audiences at all organizational levels
Experience managing third-party vendors, staff augmentation, and distributed development teams
Ability to influence decisions and drive organizational change at both the team and executive level

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GuidewirePolicyCenterClaimsCenterContact Managerevent-driven architectureKafkaAWSEKSLambdatechnology lifecycle

Soft Skills

leadershipcommunicationstrategic advisingrelationship buildinginfluencing decisionsorganizational change managementfinancial acumenrisk managementincident managementchange management