Veteran Talent Development Program – Field Adjusters

USAA

FieldAdjuster role managing low complexity insurance claims. Primarily focused on investigation, resolution, and documentation of claims.

Posted 6/19/2026full-timeSan Antonio • Colorado, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively manages assigned claims caseload comprised of low complexity claims that require commensurate knowledge and understanding of claims coverage
Partners with vendors and internal business partners to facilitate low complexity claims resolution
May also involve external regulatory coordination to ensure appropriate documentation and compliance
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources
May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate
Determines coverage through analyzing information involving low complexity policy terms and contingences
Determines and negotiates low complexity claims settlement
Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes
Maintains accurate, thorough, and current claim file documentation throughout the claims process
Applies fundamental knowledge of estimating technology platforms; utilizes platforms to prepare claims estimates to manage low complexity property insurance claims
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
May be assigned CAT deployment travel with minimal notice during designated CATs
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Up to 1 year of customer service experience anticipating customer needs and resolving escalations OR military experience
Ability to prioritize and multi-task, including navigating through multiple business applications
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Successful completion of a job-related assessment may be required

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementclaims resolutioninvestigative researchcoverage analysisnegotiationdocumentationestimating technologyproperty insurance claimssubrogation identificationrisk assessment

Soft Skills

customer serviceprioritizationmulti-taskingproblem-solvingcommunicationcollaborationattention to detailadaptabilitytime managementconflict resolution

Certifications

insurance adjuster license