Director, Program Manager – Insurance Sales & Service Portfolio

USAA

Director, Program Manager leading resources for insurance sales and service portfolio at USAA. Overseeing program management, team building, and risk management in a flexible work environment.

Posted 5/29/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage resources for efficient and effective program or work effort(s) management
Responsible for departmental program oversight including mentoring and directing program and / or teams of project managers
Ensure execution of efforts aligned with corporate strategies and plans
Support cross-functional teams in the development and execution of change plans
Manage overall program and / or discrete work efforts road map including multi-million-dollar complex programs
Facilitate sequencing, prioritization, and scheduling for programs; manage program scope, schedule, and budget
Provide consultation to program executives and senior management to plan and execute departmental programs
Build and manage a team of employees through recruiting, development, retention, performance management
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects
3 years of direct team lead or management experience
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques and program performance evaluation
Proficient experience in USAA's change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementrisk managementWaterfall methodologyAgile methodologybudget managementchange managementprogram performance evaluationteam leadershipresource management

Soft Skills

mentoringconsultationcross-functional collaborationperformance managementemployee developmentstrategic planningschedulingprioritizationcommunicationproblem-solving