Director, Product Development – Value Delivery

USAA

Director overseeing product development processes for Auto and Umbrella products at USAA. Managing teams to innovate and deliver quality product offerings based on member needs.

Posted 5/29/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

About the role

Key responsibilities & impact

Responsible for development of digital first products supporting the needs and risks of USAA Members
Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center)
Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience may be substituted in lieu of degree
8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience
3 years of direct team lead or management experience
Experience developing product strategies, product plans and product roadmaps
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products
Knowledge and application of Product Development Life Cycle (PDLC)
Experience leading an agile product development process, managing multiple products simultaneously
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproduct strategyproduct plansproduct roadmapsProduct Development Life Cycle (PDLC)agile product developmentdata analysiscompetitive intelligenceunderwritingrisk management

Soft Skills

team leadershipcommunicationstorytellingcoachingengagementcollaborationcreativityproblem-solvinganalytical thinkingadaptability