Protective Security Officer – Intermediate Level

USAA

Protective Security Officer responsible for armed response to workplace safety incidents. Monitoring alarms and access control while assisting in incident management and reporting.

Posted 5/29/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJunior💰 $43,680 - $63,110 per yearWebsite

About the role

Key responsibilities & impact

Understands and applies policies and procedures displaying basic knowledge on operational matters
Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management
Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations
Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports
Controls access for employees and visitors, creates and issues credentials, and responds to policy violations
Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus
Enforces parking and traffic controls and composes incident reports
Completes duty assignments and on-the-job duty position training
Conducts post-related activities during special events and supports executive protection or law enforcement during incident response
Documents shift activities, and ensures detailed information is passed on to team members
Attends and completes all training sessions and responds to feedback from security management and the training team
Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing
Maintains current first aid training
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma
1 or more years of physical security, law enforcement, or military combat arms experience
Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint
Must possess valid state driver's license
Job Offer contingent on passing the MMPI evaluation
Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

first aiddefensive tacticshandgun trainingincident managementpatrol proceduresreport writingrisk assessmentcompliance proceduresaccess controlalarm systems

Soft Skills

communicationteamworkproblem-solvingattention to detailresponsivenessadaptabilityfeedback receptionincident responseleadershiporganizational skills

Certifications

high school diplomageneral equivalency diplomastate driver's licensestate armed security licenseUSAA Protective Security training certification