Business Process Owner Lead – Bank

USAA

Lead Business Process Owner at USAA responsible for driving complex business processes and innovations. Collaborating on performance management and strategic alignment with organizational goals.

Posted 5/28/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $114,080 - $205,340 per yearWebsite

About the role

Key responsibilities & impact

Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
Ensures alignment with customer and appropriate roadmap(s)
Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Provides mentorship and guidance support for team and applicable business partners
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Experience in implementing and sustaining change/improvements (change champion)
Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
Demonstrated experience with Lean, Business Process Management, or similar methodology
Demonstrated experience with utilizing various systems to collect and analyze data
Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process executionprocess engineeringprocess optimizationquality managementprocess mappingprocess modelingdata analysischange managementLean methodologyBusiness Process Management

Soft Skills

strategic advisorycollaborative effortsmentorshipcommunicationproblem-solvinginfluencingalignmentengagement strategiescontinuous improvementstakeholder management