Senior Forecasting Analyst

USAA

Forecasting Analyst Senior leveraging deep WFM expertise and strong data fluency at USAA. Responsible for accurate forecasting, data exploration, and process improvement with a collaborative approach.

Posted 5/15/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $103,450 - $197,730 per yearWebsite

About the role

Key responsibilities & impact

Leverages advanced business/analytical knowledge to participate or lead discussions with internal and cross functional teams to understand, collaborate and influence solution strategies of complex business objectives.
Reviews complex data for emerging trends and leads implementation of emerging trends into forecasts and strategic recommendations.
Applies innovative and quantitative analytical approaches, translates recommendations to business partners, provides reliable, consistent forecast/plan data and prepares written documentation and summaries on findings for delivery to executives.
Research industry best practices.
Applies advanced knowledge and thought leadership of various forecasting methodologies, system, and tools to produce forecasts and strategic and tactical business recommendations to promote contact center health.
Develops and shares forecasting white papers.
Documents assumptions, methodology, validation and testing in a manner that ensures replication of work to facilitate peer reviews and supports Governance, Risk and/or process work.
Provides consultative guidance and effectively partners and influences appropriate business executives and/or their representatives to integrate operational initiatives into the overall forecast/plan.
Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences executives, garners support for recommendations, drives business decisions, and influences business strategy.
Provides guidance to cross-functional team members to ensure success in achieving business objectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree in Economics, Finance, Statistics, Mathematics or related discipline; OR 4 years of related experience in statistics, mathematics, forecasting or planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years' experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations; OR, if Advanced degree, 4 or more years' experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations.
Workforce tools such as NICE, Aspect, CISCO, and/or Decision and data to include contact center data as an example as volume, AHT, shrinkage, service level and abandons.
Experience applying innovative and quantitative analytical approaches to translate data into business insights for forecasting/planning.
Strong written and verbal communication skills to document and succinctly deliver findings/results in a way that helps drive Business' decisions.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisforecasting methodologiesquantitative analysisstatistical analysisbusiness insightsstrategic recommendationsrisk managementplanningdocumentationpeer review

Soft Skills

collaborationinfluencecommunicationconsultative guidanceleadershipproblem-solvingcritical thinkingpresentation skillsteamworkadaptability