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USAA

Director of Strategic Workforce Planning

USAA

. Lead and develop a high-performing team of workforce planning practitioners.

Posted 5/15/2026full-timeSan Antonio • Arizona, Colorado, North Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and develop a high-performing team of workforce planning practitioners.
  • Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization.
  • Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives.
  • Drive impact for the businesses and functions through strategic workforce planning.
  • Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios.
  • Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks.
  • Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions.
  • Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands.
  • Partner with IT and operations to align workforce capabilities with digital transformation initiatives.
  • Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy.
  • Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights.
  • Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning.
  • Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility.
  • Facilitate strategic planning workshops and capability assessments.
  • Serve as a key point of contact for best practices in strategic workforce planning.
  • Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices.
  • Promote a culture of proactive talent planning and continuous improvement.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need
  • Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience
  • 3+ years leading high-performing teams
  • Proven experience developing long-range (3+ years) workforce forecasts and strategic plans
  • Strong business acumen with the ability to anticipate future talent and skill needs
  • Advanced critical thinking, communication, and forecasting skills

Benefits

Comp & perks
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce planningforecastingHR analyticsadvanced analyticspredictive modelingstrategic planningdata analysisstaffing modelsrisk managementcompliance
Soft Skills
leadershipcommunicationcritical thinkingcollaborationstrategic advisinginfluencingtrainingproactive talent planningorganizational capability buildingcontinuous improvement