Director of Strategic Workforce Planning

USAA

Director of Strategic Workforce Planning leading development and execution of talent strategies at USAA. Collaborating with HR, IT, and business leadership to align workforce planning capabilities.

Posted 5/15/2026full-timeSan Antonio • Arizona, Colorado, North Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a high-performing team of workforce planning practitioners.
Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization.
Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives.
Drive impact for the businesses and functions through strategic workforce planning.
Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios.
Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks.
Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions.
Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands.
Partner with IT and operations to align workforce capabilities with digital transformation initiatives.
Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy.
Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights.
Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning.
Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility.
Facilitate strategic planning workshops and capability assessments.
Serve as a key point of contact for best practices in strategic workforce planning.
Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices.
Promote a culture of proactive talent planning and continuous improvement.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience
3+ years leading high-performing teams
Proven experience developing long-range (3+ years) workforce forecasts and strategic plans
Strong business acumen with the ability to anticipate future talent and skill needs
Advanced critical thinking, communication, and forecasting skills

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce planningforecastingHR analyticsadvanced analyticspredictive modelingstrategic planningdata analysisstaffing modelsrisk managementcompliance

Soft Skills

leadershipcommunicationcritical thinkingcollaborationstrategic advisinginfluencingtrainingproactive talent planningorganizational capability buildingcontinuous improvement