Lead Program Manager – Personalization, Next Best Action Transformation

USAA

. Lead the management, execution, and delivery for Personalization and Next Best Action strategic transformation .

Posted 5/13/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Lead the management, execution, and delivery for Personalization and Next Best Action strategic transformation
Oversee and govern programs to ensure alignment to strategic imperatives
Work to achieve multi-year program deadlines, scope, and overall program benefits
Support cross-functional teams in development and execution of change plans
Orchestrate delivery across multiple teams, ensuring efficient scaling of personalization capabilities
Prepare reports for stakeholders and management with status updates

Requirements

What you’ll need

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of project and/or program management experience
Demonstrated experience using Waterfall or Agile methodologies
Advanced understanding of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques
Proficient experience in USAA’s change management methodology or similar industry change management methodology
Extensive experience developing and maintaining large cost work effort(s) / program budgets
Stakeholder management and influencing skills
Expert level of experience in Principles of Project, Program or Portfolio Management
Demonstrated expert experience in assessing program risks and rewards across multiple technologies and business goals

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementWaterfall methodologyAgile methodologyrisk managementchange managementbudget managementprogram management methodologystakeholder managementportfolio management

Soft Skills

leadershipcommunicationorganizational skillsinfluencing skillscross-functional collaboration