Manager, Claims Operations – Complex Property Field

. Manage and be accountable for auto and other claims operations member service employees .

Posted 5/8/2026full-timeSan Diego • California, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $103,450 - $220,770 per yearWebsite

Key responsibilities & impact

Manage and be accountable for auto and other claims operations member service employees
Develop engaged employees through regular coaching and feedback
Executes process improvements and leads organizational process changes
Drives execution of operational risk management and regulatory compliance training
Inspects and reviews quality of claim files and provide feedback to employees
Identifies opportunities to improve operational effectiveness and member experiences
Achieves optimal productivity through managing workload volumes, staffing, training needs
Handles escalations and makes appropriate decisions based on policy.

What you’ll need

Bachelor’s degree: OR 4 years of related experience may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingoperational risk managementregulatory complianceprocess improvementsdata interpretationcustomer service

Soft Skills

leadershipcoachingfeedbackdecision makinginitiativeorganizational effectiveness

Certifications

insurance adjuster license