Product Manager

• Individual contributor accountable for managing the USAA Debit Card portfolio
• Deepen member relationships by driving increased card penetration, activation, and utilization
• Leverage internal and external data to manage portfolio performance (financial performance, transaction and sales growth, attrition, competitive benchmarking)
• Influence product strategy and participate in product strategy development
• Develop recommendations for product enhancements and create business cases for investments
• Support development of marketing, digital, and call center tactics to present enhancements to members
• Support first line of defense risk management activities (issue management, audits/assessments, fraud monitoring) and regulatory compliance
• Act as product SME on features and services and collaborate with business partners
• Partner with phone and digital teams on sales guides and product education
• Identify and evaluate potential providers for alliance relationships
• Develop, edit, and distribute product communications
• Conduct research on external market trends, design changes, financials, member information and transaction data for assigned products
• Coordinate with Legal, Compliance, and Risk Management to ensure compliance
• Interpret performance results to inform product or sales forecast and planning
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to policies

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