Director, Revenue Cycle Performance & Analytics - Patient Accounting
Working at USC
SQLTableau
Product Manager – Deposits
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona, Colorado, Florida, North Carolina, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $114,080 - $218,030 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Individual contributor accountable for managing the USAA Debit Card portfolio
- Deepen member relationships by driving increased card penetration, activation, and utilization
- Leverage internal and external data to manage portfolio performance (financial performance, transaction and sales growth, attrition, competitive benchmarking)
- Influence product strategy and participate in product strategy development
- Develop recommendations for product enhancements and create business cases for investments
- Support development of marketing, digital, and call center tactics to present enhancements to members
- Support first line of defense risk management activities (issue management, audits/assessments, fraud monitoring) and regulatory compliance
- Act as product SME on features and services and collaborate with business partners
- Partner with phone and digital teams on sales guides and product education
- Identify and evaluate potential providers for alliance relationships
- Develop, edit, and distribute product communications
- Conduct research on external market trends, design changes, financials, member information and transaction data for assigned products
- Coordinate with Legal, Compliance, and Risk Management to ensure compliance
- Interpret performance results to inform product or sales forecast and planning
- Ensure risks associated with business activities are identified, measured, monitored, and controlled according to policies
Requirements
- Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 years of related experience may be substituted in lieu of degree
- 6 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services
- 2 years of product management, or similar strategic management experience (direct support in managing product performance)
- 1 year of Data Visualization experience (i.e. Tableau)
- Advanced experience in creating product briefings
- Experienced in market research to create product roadmap, make product decisions and iterate rapidly
- Knowledge of applicable product related regulations, and risk and compliance requirements
- Knowledge of federal laws, rules, and regulations: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD
- Experience with data analytics and BI tools (e.g., SAS, SQL, Tableau) (preferred)
- Analytical skillset and critical thinking
- Attention to detail, self-discipline, and self-motivation
- Demonstrated experience with end-to-end program execution and project management
- Strong communication skills and experience in presenting to executive leadership
- US military experience through military service or a military spouse/domestic partner (preferred)
- USAA does not provide visa sponsorship for this role; candidates who will need immigration support (H-1B, TN, OPT, etc.) should not apply
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
- Employees may be eligible for pay incentives based on overall corporate and individual performance
- Flexible work environment (requires in-office 4 days per week)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdata visualizationmarket researchdata analyticsbusiness intelligencefinancial performance analysistransaction growth analysiscompetitive benchmarkingrisk managementregulatory compliance
Soft skills
analytical skillscritical thinkingattention to detailself-disciplineself-motivationstrong communication skillspresentation skillscollaborationinfluencestrategic thinking
