Business Strategy and Planning Director – Claims Optimization

USAA

. Provides support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas .

Posted 5/7/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $114,080 - $218,030 per yearWebsite

About the role

Key responsibilities & impact

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas
Leads strategic analyses of business needs and environmental trends in support of business strategy development and planning processes
Conducts business strategy reviews to assess progress and drive awareness of strategy achievement
Drives the development and coordination of components within the overarching strategy for the Function
Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results
Develops specific processes to manage the business strategic and operational planning process
Drives the alignment of business process and frameworks to enterprise strategy, process and framework
Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps
Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise
Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps
Guides team members as they perform research and analysis
Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes
Leads and motivates cross-functional team members in strategy and operational plan development and implementation
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years of directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals
Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps
Extensive experience in Project Management
Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills
Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business strategy developmentstrategic analysisoperational planningchange managementproject managementrisk managementbusiness process alignmentstrategic communicationperformance evaluationbest practices

Soft Skills

leadershipteam motivationcross-functional collaborationstrategic thinkingcommunicationinfluencingguidanceanalytical skillsproblem-solvingorganizational skills