Manager, Personal Lines

USAA

. Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance.

Posted 5/7/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $77,120 - $147,390 per yearWebsite

About the role

Key responsibilities & impact

Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance.
Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.
Reviews key reporting results to include process adherence escalations and exceptions.
Utilizes Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.
Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
Handles member and team escalations and makes appropriate risk decisions based on policies.
Interfaces with external carriers and partners, leveraging knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success.
Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.
Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of insurance sales and service experience and/or 6 years of Personal Lines agency experience.
2 years of direct team lead, supervisory or management experience.
Demonstrated leadership experience in a contact center and/or agency.
Ability to work in agile and dynamic environment.
Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance salespersonal lines insuranceteam leadershipcoachingrisk assessmentprocess adherenceoperational supporttalent acquisitionperformance accountabilitycompliance monitoring

Soft Skills

mentoringcollaborationinterpersonal skillscommunicationproblem-solvingdecision-makingadaptabilitycoachingfeedback deliverychange management

Certifications

Bachelor's degreeProperty and Casualty insurance license