Claims Litigation Manager – Auto

USAA

. managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations .

Posted 5/6/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,040 - $162,550 per yearWebsite

About the role

Key responsibilities & impact

managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
creating strategy for defense or settlement
evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
managing serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
applying intermediate knowledge of claims litigation processes
proactively managing litigation and acting as liaison with members, internal and external counsel
clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
representing USAA at mediations, case conferences, and/or trials
reviewing, auditing, and approving legal fees and expenses
partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
recognizing and solving routine and intermediate issues arising out of legal case management
following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes
interacting with membership, attorneys and management to advise on moderately complex litigation
ensuring members receive high levels of service from themselves and law firm vendors
ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
4 years work experience handling liability and first party claims or progressive experience in litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Demonstrated negotiation and customer service skills
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
Knowledge of P&C policies state laws
Knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims litigation processesliability claimsfirst party claimsnegotiationsettlement strategytrial representationlegal fee auditingcase managementrisk managementlarge loss handling

Soft Skills

customer servicecommunicationcollaborationproblem solvingproactive communicationempathystrategic thinkinginterpersonal skillsexpectation managementprocess improvement

Certifications

claims adjusters license