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About the role
Key responsibilities & impact- Manage teams responsible for delivering and/or managing technical support activities
- Authorize and influence development and delivery of technical solutions
- Accountable for technical leadership in plan, design, development, testing, implementation, or maintenance of technical solutions
- Lead and direct change management, process improvement, and technical support initiatives
- Provide direction and analytical support and direct business plan development to execute initiatives
- Responsible for developing, maintaining, testing, and monitoring an internal control environment
- Builds and oversees a team through ongoing recruiting, development, retention, coaching, and performance management
- Provides leadership for those involved in development, design, and optimization of technology support functions
- Manages identification, research, and analysis of business, process, and technology opportunities
- Informs and tracks metrics for technology support capabilities and/or processes
- Conducts or oversees technology efforts applying technical expertise
- Partner with key functions to align IT strategy and initiatives in support of business strategy and goals
- Operationalize documentation standards and quality assurance methodologies
- Manages and forecasts unit level expenses which may include department allocations and vendor expenses
Requirements
What you’ll need- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
- 3 years of direct team lead or management experience of IT professionals
- Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support
- Experience building or leading multi-disciplined technology teams using industry best practices
- Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues
- Ability to drive a culture of quality and personal accountability through technology support teams
- Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development
- Demonstrated critical thinking and problem-solving skills
- Demonstrated experience in translating needs into requirements
- Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.
- Understanding of Legislative and Regulatory Compliance Requirements
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software developmentinfrastructure managementrequirements analysisfeasibility estimatesdesigncodingconfigurationdocumentationtestingimplementation
Soft Skills
team leadershipcoachingperformance managementcritical thinkingproblem-solvingcommunicationchange managementprocess improvementanalytical supportpersonal accountability