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About the role
Key responsibilities & impact- Manage and be accountable for auto and other claims operations member service employees
- Develops engaged employees through regular coaching and feedback to deliver business results
- Executes process improvements, provides feedback on the process and leads organizational process changes
- Drives execution of operational risk management, regulatory compliance training, policies and procedures
- Inspects and reviews quality of claim files and provide feedback to employees
- Proactively identifies opportunities to improve operational effectiveness, member experiences and processes
- Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
- Responsible for ongoing monitoring of work to ensure consistent execution of processes
- Handles escalations and makes appropriate decisions based on the policy
- Facilitates and guides employees through skill identification and developing for career progression
- Supports projects by serving as a subject matter expert
- Hires, develops, and coaches claims employees for results delivery
Requirements
What you’ll need- Bachelor’s degree: OR 4 years of related experience may be substituted in lieu of degree
- 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency
- 2 years of direct team lead, supervisory or management experience
- Experience using and interpreting data to make decisions
- Demonstrated leadership, initiative, customer service and/or claims handling skills
- Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Benefits
Comp & perks- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingoperational risk managementprocess improvementsdata interpretationcoachingfeedback deliverystaffing managementquality inspectionescalation handlingproject support
Soft Skills
leadershipinitiativecustomer serviceemployee developmentorganizational skillscommunicationproblem-solvingdecision-makingteam managementengagement
Certifications
insurance adjuster license