Manager, Litigation Operations – Auto Bodily Injury Claims

USAA

. Directly lead claims litigation case managers that handle litigation for Auto Injury claims .

Posted 5/1/2026full-timeChesapeake • Florida, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $103,450 - $197,730 per yearWebsite

About the role

Key responsibilities & impact

Directly lead claims litigation case managers that handle litigation for Auto Injury claims
Manage a team of assigned litigation professionals (direct handlers of active litigation against members) and is responsible for workflow and administration of litigated cases
Provide high-level technical advice and supervision on litigated cases
Ensure the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them
Build out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives
Drive execution of operational risk management, portfolio and case level litigation management and adherence to regulatory compliance training, policies, and procedures
Analyze team member's proposed litigation strategies, including determinations of Requests for Authority, and review, create action plans for and participate in case authority and strategy conferences on litigated cases
Manage USAA Staff Counsel and Panel Counsel and internal business partners to develop appropriate strategic litigation plans for the teams' portfolio of cases and/or in individual cases as warranted through all stages of litigation to include partnering with counsel on impact of new case laws, emerging jurisdictional trends, and the legal environment
Ensure litigation documentation records are current, timely, and completed across the team
Build, develop, and lead a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree)
6 years of operational or military experience, to include a minimum of 4 years of P&C experience in complex casualty claims handling
2 years direct claims litigation handling
2 years of direct team lead, supervisory, or management experience
Demonstrated experience developing litigation strategy, negotiating, and settling complex P&C claims (to include large loss auto, property & commercial), and minimizing litigation exposure
Demonstrated knowledge of P&C policies, application of case law and state laws and regulations to include regulatory compliance related to claims and claims litigation by venue and jurisdiction
Demonstrated ability to build rapport and successful relationships with vendor law firms
Excellent verbal and written communication skills to include communications to executive management.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims litigationcasualty claims handlinglitigation strategy developmentnegotiationsettlement of claimsregulatory compliancecase law applicationP&C policies knowledgelitigation documentation managementoperational risk management

Soft Skills

team leadershipcoachingperformance managementrelationship buildingcommunicationempathystrategic thinkingproblem-solvingadministrative managementcustomer service