Executive Operational Planning Director

USAA

. Facilitate strategic and operational planning and implementation processes to ensure that management is knowledgeable of process, goals, objectives and strategies.

Posted 5/1/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $114,080 - $205,340 per yearWebsite

About the role

Key responsibilities & impact

Facilitate strategic and operational planning and implementation processes to ensure that management is knowledgeable of process, goals, objectives and strategies.
Lead the coordination and documentation of progress toward achievement of business goals, objectives, strategies and action plan results.
In partnership with Corporate Communications and the Chief of Staff team, define and set objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission and objectives, as well as the objectives of employee, member, and public communications.
Evaluate and influence relevance of messages for intended audience and ensure consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.
Provide advice and guidance and negotiate approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
Support and advise management through research and analysis of internal/external business data including industry best practices and competitive information.
Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.
Provide oversight and support to project teams in development and implementation of employee CoSA events and business conferences.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 8 years’ project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
Ability to build strong relationships and to work at all levels within the organization.
Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
Experience in Committee / Executive meeting preparation and facilitation.
Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.
Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.
Expert knowledge of Microsoft Office Suite to include Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementevent planningexecutive communicationsdata analysisrisk managementcompliancestrategic planningoperational planningcommunication tactics

Soft Skills

relationship buildingcollaborationnegotiationadvisory skillsproblem-solvingprioritizationforward-thinkingcommunicationinfluenceadaptability