Senior Designer

USAA

. Drives the definition of business problems, design requirements, and demonstrates a solution's potential success for moderately complex projects.

Posted 5/1/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $114,080 - $218,030 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Drives the definition of business problems, design requirements, and demonstrates a solution's potential success for moderately complex projects.
Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
Mentors developing designers across the Design Community.
Provides constructive day-to-day feedback to team members.
Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

human-centered designservice designinteraction designvisual designcontent designdesign researchAgiledesign systemsuser interface designinformation architecture

Soft Skills

facilitationcollaborationconsensus-buildingcommunicationmentoringtime managementattention to detailorganizational skillsstrategic mindsetproblem-solving