Product Management Advisor – Mid-Level

USAA

. Facilitate day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives .

Posted 4/30/2026full-timeSan Antonio • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,040 - $162,550 per yearWebsite

About the role

Key responsibilities & impact

Facilitate day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives
Prepare performance inputs and historical analysis to report key metrics
Identify trends, variances, and potential issues and advise the product manager and director on information impacting their business goals
Manage and respond to information requests from internal partners (i.e., Marketing, Operations, Finance, Member Contact teams)
Formulate responses to member inquiries elevated by member contact teams, as necessary
Work with the broader product team to research internal and external information and partners to conduct data analyses to assist with product feasibility
Prepare materials for governance forums, leadership reviews, and partner meetings
Partner with the product manager in the development of product dashboards and metrics
May draft product communications and internal reference materials
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience may be substituted in lieu of degree
Minimum 4 years’ relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations, or Financial Services
Experience leveraging data and providing requirements to data teams
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements
Experience supporting front‑end mortgage processes with a strong understanding of the customer application experience
Background working directly with loan officers, sales teams, processors, or in a loan officer role
Demonstrated customer‑ or member‑focused mindset, ideally within a mortgage sales or servicing environment
Familiarity with call center operations supporting mortgage or lending products
Understanding of Agile ways of working, preferably within a USAA Agile environment; Agile certification is a plus
Ability to speak the Agile “language” and adapt quickly within cross‑functional delivery teams
Solid understanding of member outreach and communication technologies, including email, SMS, push notifications, and CRM platforms
Experience using Salesforce or similar CRM tools to support customer engagement and business outcomes (functional use rather than technical build)

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance metricsproduct dashboard developmentrisk managementcompliance procedurescustomer application experienceAgile methodologiesdata requirements gatheringfinancial services knowledgemortgage processes

Soft Skills

communicationcollaborationproblem-solvingcustomer-focused mindsetadaptabilityleadershiporganizational skillsanalytical thinkinginterpersonal skillsstrategic alignment

Certifications

Agile certification