Senior Claims Litigation Manager – Auto

USAA

. Managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations .

Posted 4/30/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $103,450 - $197,730 per yearWebsite

About the role

Key responsibilities & impact

Managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations
Creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
Identifying and managing existing and emerging risks that stem from business activities and the job role
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled
Following written risk and compliance policies, standards, and procedures for business activities
Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
Representing USAA at mediations, case conferences, and/or trials
Reviewing, auditing, and approving legal fees and expenses
Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
Synthesizing analyses, identifying root cause(s), and providing recommendations that influence litigation and business solutions
Providing insight and guides management and counsel on issues

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree)
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Advanced knowledge of strong negotiation techniques and customer service skills
Excellent communication skills
Advanced knowledge of P&C policies and state laws
Advanced knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

litigation managementnegotiation techniquesclaims handlingrisk managementregulatory complianceP&C policiescustomer servicedocumenting litigation strategyauditing legal feesevaluating claims

Soft Skills

communication skillsempathycollaborationstrategic thinkingproblem-solvingcustomer contact experienceproactive communicationleadershipanalytical skillsdecision-making

Certifications

claims adjusters license