Program Manager Lead – Member Protection

USAA

. leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals .

Posted 4/22/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals
responsible for developing multi-year business plans
works with program sponsors and cross-functional teams to evaluate, plan and develop scope
prepares reports that provide stakeholders and management with status updates
ensures all team members understand how to work together and coordinates their efforts
assists in the development of performance metrics, dashboards and management tools
directs analyses, root cause identification and development of key work products
identifies potential new program opportunities
negotiates agreements, settles disputes equitably and diffuses high tension situations
mentors Program Managers in identifying benefits and defining alternatives

Requirements

What you’ll need

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of project and/or program management experience
demonstrated experience using Waterfall or Agile methodologies
advanced understanding of risk management policies and procedures
comprehensive knowledge of program management methodology and techniques
proficient experience in USAA’s change management methodology or similar industry change management methodology
extensive experience developing, maintaining, and reporting on large cost work efforts/program budgets
stakeholder management and influencing skills
expert level of experience in Principles of Project, Program or Portfolio Management
demonstrated expert experience using business knowledge to assess program risks and rewards

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementrisk managementWaterfall methodologyAgile methodologychange managementbudget managementperformance metricsdashboard developmentstakeholder management

Soft Skills

leadershipcommunicationnegotiationmentoringconflict resolutionteam coordinationinfluencingstrategic planningcollaborationproblem-solving