USAA

Mid Level Forecasting Analyst

USAA

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Arizona • Colorado • United States

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Salary

💰 $85,040 - $162,550 per year

About the role

  • Leverages intermediate business/analytical knowledge to participate in discussions with internal teams to understand, collaborate and influence solution strategies of business objectives
  • Reviews simple and complex data for emerging trends and supports implementation of emerging trends into forecasts and tactical or strategic recommendations
  • Applies innovative and quantitative analytical approaches, translates recommendations to business partners, provides reliable, consistent forecast/plan data and prepares written documentation and summaries on findings for review
  • Research industry best practices
  • Applies intermediate knowledge and thought leadership of various forecasting methodologies, systems, and tools to produce forecasts and tactical or strategic business recommendations to promote contact center health
  • Develops forecasting white papers for review
  • Documents assumptions, methodology, validation and testing in a manner that ensures replication of work for effective peer reviews and supports Governance, Risk and/or process work
  • Provides consultative guidance and effectively partners and influences appropriate business leaders and/or their representatives to integrate operational initiatives into the overall forecast/plan
  • Succinctly delivers analysis/findings in a manner that conveys understanding, influences business leaders, garners support for recommendations, drives business decisions, and influences business strategy
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor's degree in Economics, Finance, Statistics, Mathematics or related discipline; OR 4 years of related experience in statistics, mathematics, forecasting or planning or related experience
  • 4 years’ experience forecasting and/or planning to include utilization of data analysis tools in support of market, workforce and/or contact center operations; OR, if Advanced degree, 2 or more years’ experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations to include utilization of data analysis tools in support of market, workforce and/or contact center operations
  • Workforce tools such as NICE, Aspect, CISCO, and/or Decision and data to include contact center data as an example as volume, AHT, shrinkage, service level and abandons
  • Experience applying innovative and quantitative analytical approaches to translate data into business insights for forecasting/planning
  • Strong written and verbal communication skills to document and succinctly deliver findings/results in a way that helps drive Business’ decisions
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisforecasting methodologiesquantitative analysisstatistical analysisbusiness analyticstactical recommendationsstrategic recommendationsdocumentationrisk managementcompliance
Soft Skills
collaborationinfluenceconsultative guidancecommunicationpresentationcritical thinkingproblem-solvingpeer reviewleadershipbusiness strategy