Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions.
Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.
Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.
Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.
Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.
Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years of relevant experience without bachelor’s degree)
4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications
Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies
A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications
Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite
Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail
Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

Benefits

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

interaction designvisual designcontent designhuman-centered designservice designdesign researchdesign systemsuser interface designprototypinginformation architecture

Soft Skills

facilitationcollaborationconsensus-buildingcommunicationtime managementattention to detailself-directedproblem-solvingpresentation skillsteamwork