Acts as a strategic partner to business and technology stakeholders to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution's potential success for highly complex cross-organizational projects.
Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Manages multiple workstreams from discovery to implementation, expertly balancing efforts, priorities, and partnerships for each.
Leads the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Leads the design team through the execution of holistic member experiences leveraging expert knowledge of interaction design, visual design, and/or content design.
Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and effectively inspire and compel audiences to align on direction.
Mentors developing designers across the Design Community.
Provides constructive day-to-day feedback and guidance to team members, while helping to frame long-term areas of growth that support their individual goals.
Applies an expert understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of relevant experience without bachelor’s degree)
8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
Expert facilitation, collaboration and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
Subject matter expert skills in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated expert understanding of new technologies and industry best practices while experimenting to create new and innovative patterns.
Demonstrated expertise designing user interfaces for web and mobile applications (iOS, Android, etc.).
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
Highly organized, with the ability to work on multiple projects/tasks at once while leading a diverse group of employees.

Benefits

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product designUX designservice designdesign researchinteraction designvisual designstorytellingprototypinghuman-centered designAgile

Soft Skills

facilitationcollaborationconsensus-buildingstrategic alignmentwritten communicationverbal communicationinterpersonal skillstime managementattention to detailorganizational skills