Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects
Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes
Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each
Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights
Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design
Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction
Mentors developing designers across the Design Community
Provides constructive day-to-day feedback to team members
Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree (Total of 10 years of relevant experience without bachelor’s degree)
6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications
Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies
A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications
Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite
Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail
Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Benefits

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

human-centered designservice designinteraction designvisual designcontent designdesign researchAgile methodologyuser interface designinformation architectureusability

Soft Skills

collaborationfacilitationconsensus-buildingcommunicationmentoringtime managementattention to detailorganizational skillsstrategic mindsetstorytelling