USAA

Senior Product Owner – Credit Card Rewards

USAA

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Texas • United States

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Salary

💰 $103,450 - $197,730 per year

Job Level

Senior

About the role

  • Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
  • Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
  • Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
  • Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
  • Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
  • Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
  • Delivers against Bank agile team level OKRs.
  • Acts as “voice of the end-user”.
  • Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
  • Owns Bank agile team backlog (grooming, prioritization, and refinement).
  • Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
  • Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
  • Begins to take a strategic view and think proactively about the right way to meet objectives.
  • Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
  • Looks for opportunities for continuous Bank agile team and process improvement.
  • Makes recommendations to leadership.
  • May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Minimum of a Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line
  • Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)
  • Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements
  • Advanced knowledge and demonstrated use of Process Engineering methodologies.
  • Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
  • Communicates difficult concepts and negotiates with others to adopt a different point of view.
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AgileWaterfallSAFeprocess improvementbusiness analysisrequirements analysisProcess Engineering methodologiesdata-driven decision makingObjectives and Key Results (OKRs)user story estimation
Soft Skills
communicationcollaborationproblem-solvingstrategic thinkingcustomer feedback analysisnegotiationleadershipconflict resolutionrisk managementcontinuous improvement