Business Operations

• Plan, direct, and coordinate activities for complex processes and projects including problem definition, evaluation of requirements, design, testing, and implementation
• Understand process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes
• Support alignment of process to overall experience strategy and vision
• Develop and implement strategic customer specific business process program plans that align with enterprise strategy
• Lead alignment and development of business deliverable processes and capabilities to materially change and improve business performance
• Serve as functional authority and develop end-user focused process solutions
• Develop control limits, monitor key performance indicators and inform stakeholders of deficiencies, improvements, and operational risks
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders and ensure stakeholder alignment
• Use reporting, data, and analytics to measure process and project performance and deliver operational efficiencies
• Stay current with emerging technologies and lead continuous process improvement efforts
• Lead solution development including business case/benefits substantiation and drive business requirements for process improvement initiatives
• Provide mentorship and guidance for team and business partners
• Provide business performance intelligence to support planning, research, analysis, development, and implementation of new or modified applications and processes
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies

Senior Business Process Owner – AML Quality Control

Executive Director, Support and Business Operations

Business Operations Specialist

Business Process and Systems Project Coordinator

Senior Business Operations Specialist

Senior Business Operations Specialist