Act as the primary operational lead supporting the entire Digital Architecture team—manage the architecture team’s daily operations, coordinate priorities, and ensure continuity of leadership and delivery.
Oversee task assignment, sprint/workload coordination, resource allocation, and escalations to keep architecture workstreams on schedule and aligned with strategic objectives.
Serve as a principal liaison to business, marketing, communications, and IT stakeholders to align architecture outcomes with mission priorities and drive consensus on tradeoffs and delivery plans.
Lead, mentor/coach and grow a high-performing team of architects and technical experts; provide recruitment, performance management, and career development.
Provide technical direction and oversight for infrastructure, application, integration, and contact‑center/voice architectures across cloud, hybrid, and on‑prem environments.
Champion simplification and standardization to reduce redundancy, accelerate delivery, and improve maintainability.
Ensure solutions are secure, resilient, and scalable; embed privacy, security, and regulatory compliance into architectural decisions.
Establish and enforce documentation standards, architecture review practices, quality assurance, and governance.
Oversee KPIs and KRIs to measure architectural effectiveness, operational health, member experience outcomes, and compliance.
Manage departmental budgets, forecasts, and cost‑benefit analyses; ensure cost‑effective delivery of architecture services.
Drive modernization initiatives including cloud adoption, microservices, containerization, platform engineering, and real‑time engagement platforms.
Oversee vendor and partner relationships, including contract negotiation, service delivery oversight, and staff augmentation.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Stay current with emerging technologies and industry trends to keep architectures agile and future‑ready.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field; OR 4 additional years of related experience in lieu of a degree.
8 years of experience in a broad range of technology functions, including 3 years’ experience as a practicing Architect supporting successful completion of multiple architecture lifecycles.
3 years of direct team lead or people management experience.
Comprehensive understanding of architectural frameworks, methodologies, and technologies.
Proven experience managing all phases of the technology lifecycle— from conception through deployment, including a strong understanding of architectural principles, design patterns, best practices and post-implementation support, ensuring successful project outcomes.
Strong technical knowledge across infrastructure services, cloud platforms, application development, and integration.
Demonstrated experience in cost-benefit analysis, budgeting, and financial planning for technology functions.
Experience managing technology vendor contracts and distributed teams.
Strong communication and storytelling skills, with the ability to present complex technical decisions to executive and non-technical audiences.
Familiarity with industry frameworks such as TOGAF, ITIL, COBIT, or SAFe.
Strong understanding of regulatory and compliance requirements relevant to enterprise IT environments.

Benefits

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

architecturecloud platformsmicroservicescontainerizationapplication developmentintegrationcost-benefit analysisbudgetingfinancial planningarchitectural frameworks

Soft Skills

leadershipmentoringcommunicationstorytellingteam managementperformance managementcollaborationproblem-solvingstrategic alignmentstakeholder engagement

Certifications

TOGAFITILCOBITSAFe