Manager, Claims Operations – Auto Injury Attorney Repped
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Texas • United States
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Salary
💰 $103,450 - $197,730 per year
About the role
- Lead and be accountable for auto, and other claims operations member service employees.
- Develop engaged employees through regular coaching and feedback.
- Complete process improvements and lead organizational process changes.
- Drive execution of operational risk management and regulatory compliance training.
- Monitor work to ensure consistent execution of processes and adherence to guidelines.
- Handle escalations and make decisions based on the policy.
- Hire, develop, and coach claims employees for results delivery.
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree.
- 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
- 2 years of direct team lead, supervisory or management experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service and/or claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingoperational risk managementregulatory complianceprocess improvementsdata interpretationcoachingfeedback delivery
Soft Skills
leadershipcustomer serviceinitiativedecision makingemployee development
Certifications
insurance adjuster license