USAA

Auto Claims Adjuster - Mid Level

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $51,370 - $86,680 per year

Job Level

Junior

Tech Stack

Guidewire

About the role

  • Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims
  • Negotiates liability for comparable negligence (claimant or adverse carrier)
  • Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate
  • Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements)
  • Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload
  • Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
  • Collaborates and sets expectations with external and internal business partners to facilitate claims resolution
  • Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service
  • Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
  • Applies intermediate knowledge of Auto Physical Damage to adjust claims
  • Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
  • May be assigned CAT deployment travel with minimal notice during designated CATs
  • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • High School Diploma or General Equivalency Diploma
  • 1 year of customer service experience
  • Dynamic experience handling low complexity auto non injury liability claims
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
  • Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills
  • Proficient in prioritizing and multi-tasking, including navigating through multiple business applications
  • Successful completion of a job-related assessment may be required