Designer

• As a dedicated Instructional Designer I, you will partner with Fraud Operations business leaders to ensure fraud learning requirements are developed and met.\n• Creation and maintenance of new to role, upskill and reinforcement education content.\n• Fraud content subject matter expert to ensure learning content and initiatives align with fraud policies and standards.\n• Can partner and collaborate with Fraud Operations leaders, fraud training leads, facilitators and other business partners to support Fraud Training Program-based initiatives.\n• We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.\n• Relocation assistance is not available for this position.\n• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.\n• Prioritizes course content to produce curriculum that meets learning needs of the business.\n• Develops and manages timelines and achievements.\n• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational efficiency.\n• Crafts learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.\n• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.\n• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.\n• Applies understanding of the business, its products, and processes to reshape content for changing needs.\n• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.\n• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.\n• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

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