Sales & Account Management Trainer
The Cigna Group
Strategic Account Relationship Manager Senior - Claims Optimization
USAA
full-time
Posted on:
Location: Arizona, Colorado, Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $103,450 - $197,730 per year
Job Level
Senior
About the role
- Develop, manage, grow, and nurture relationships between USAA and external strategic suppliers; onboarding and operational support of strategic partner relationships; identify opportunities for growth; build strong relationships with internal affiliates.
- Monitor supplier satisfaction; apply data-driven insights to influence strategies to achieve business goals.
- Manage timely resolution of escalations from strategic supplier partners; ensure risk and compliance.
- Collaborate with research, analytics, finance, and staff area leaders to identify, influence and lead cross-department improvements.
- Document and facilitate improvements to processes; assist with developing functional policies, procedures, and guidelines.
- Conduct periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
- Serve as a peer mentor and on-the-job trainer for other team members.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience.
- Advanced knowledge and experience with applicable industry and products for the assigned functional area.
- Strong Agile Methodology acumen.
- Advanced Data Analysis skills.
- Basic Process Mapping Experience.
- Accountability for complex tasks and/or projects required.
- Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
- Strong issue resolution and follow-up skills.
- Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
- Strong written communication skills.
- Advanced knowledge of the project management and prioritization skills.
- Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
- Travel may be required.
- US military experience through military service or a military spouse/domestic partner.
