USAA

Strategic Account Relationship Manager Senior - Claims Optimization

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado, Florida

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Salary

💰 $103,450 - $197,730 per year

Job Level

Senior

About the role

  • Develop, manage, grow, and nurture relationships between USAA and external strategic suppliers; onboarding and operational support of strategic partner relationships; identify opportunities for growth; build strong relationships with internal affiliates.
  • Monitor supplier satisfaction; apply data-driven insights to influence strategies to achieve business goals.
  • Manage timely resolution of escalations from strategic supplier partners; ensure risk and compliance.
  • Collaborate with research, analytics, finance, and staff area leaders to identify, influence and lead cross-department improvements.
  • Document and facilitate improvements to processes; assist with developing functional policies, procedures, and guidelines.
  • Conduct periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
  • Serve as a peer mentor and on-the-job trainer for other team members.
  • Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience.
  • Advanced knowledge and experience with applicable industry and products for the assigned functional area.
  • Strong Agile Methodology acumen.
  • Advanced Data Analysis skills.
  • Basic Process Mapping Experience.
  • Accountability for complex tasks and/or projects required.
  • Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
  • Strong issue resolution and follow-up skills.
  • Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
  • Strong written communication skills.
  • Advanced knowledge of the project management and prioritization skills.
  • Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
  • Travel may be required.
  • US military experience through military service or a military spouse/domestic partner.